Medical Device Call Center Outsourcing Services
Connect with HIPAA-compliant BPO partners supporting medical device companies with technical support, patient engagement, order management, reimbursement support, and omnichannel customer care.
Meet Us in Orlando
Why Medical Device Companies Choose Our BPO Portfolio
Call Center Concierge connects medical device companies (MDEs) with vetted healthcare-focused BPO call centers experienced in technical support, patient engagement, reimbursement services, and regulated healthcare environments.
Our portfolio partners support more than 300 healthcare and medical device companies across the United States.
Medical Device Support Capabilities
✅ Technical support for medical devices and connected health platforms
✅ Patient support and onboarding services
✅ Reimbursement and benefits verification support
✅ Order management and warranty assistance
✅ Omnichannel customer care across voice, chat, email, and SMS
✅ U.S., nearshore, and offshore delivery options
300+ Healthcare Clients Trust Our Portfolio Partners for their CX
Medical Device
Medical Devices
Diagnostic Equipmment
Remote Monitoring
Medical Software
Connected Devices
Medical Device BPO Services
Customer Service and Patient Support
Deliver omnichannel customer care through, Voice/Email/Chat/SMS/SM:
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Product inquiries
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Warranty support
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Account assistance
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Product registration
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Patient onboarding
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Education and follow-up outreach
BPO partners help improve response times while reducing operational overhead.
Technical Support
Support teams assist healthcare providers, patients, and distributors with:
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Device troubleshooting
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Product usage guidance
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Connectivity issues
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Installation support
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Escalation management
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Replacement
Provide Tier 1 and Tier 2 technical support including 24/7 service as needed.
Order Management Support
Support teams assist with:
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Order entry
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Order status inquiries
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Backorder communication
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Returns processing
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Replacement coordination
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Distributor support
BPO partners help improve response times while reducing operational overhead.
Reimbursement and Benefits Verification
Portfolio partners support reimbursement workflows including:
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Insurance verification
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Prior authorization coordination
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Patient eligibility checks
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Documentation follow-up
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Claims status support
These services help improve access to devices while reducing administrative burden on internal teams.
Field Service Coordination
Coordinate field technicians and service teams through:
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Appointment scheduling
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Dispatch support
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Case tracking
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Maintenance coordination
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Service documentation management
Inside Sales and Lead Qualification
Support commercial growth through:
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Lead qualification
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Outbound follow-up
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Webinar registration support
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Product campaign outreach
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Sales appointment setting
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CRM updates and reporting
Our Outsourcing Advisory Services are Complimentary
Healthcare Compliance and Security
Our partners operate secure networks and adhere to leading industry standards and regulatory frameworks, including:
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HIPAA-regulated programs
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HITRUST environments
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PCI-compliant payment handling
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Secure omnichannel communication
Compliance training covers privacy rights, data protection policies, and regulatory enforcement — ensuring every interaction meets the highest standards for security and accountability.
A Portfolio Built for All Needs
What We Do
Healthcare Outsourcing
Outsourcing in the USA
Solutions & Innovations for Health Plans & Providers
Our Services Are Complimentary - Let's Chat
