Why Healthcare Organizations Choose Our CX BPO Network
Call Center Concierge has one of the largest outsourcing healthcare portfolios in the United States.
We match your organization with vetted, HIPAA-compliant outsourcing BPOs.
Our portfolio of 16 vetted partners supports over 300 clients across payers, providers, MedTech, and pharmacy with member, patient and consumer 24/7 call center services.
HIPAA -Compliant BPO Solutions for Healthcare
✅ 60,000+ agents across the U.S., LATAM, and Asia
✅ HITRUST, HIPAA, SOC 2, & PCI-certified providers
✅ 24/7 omnichannel support
✅ Technology fee reimbursement outsourcing
✅ AI-powered digital solutions
300+ Healthcare Clients Trust Our Portfolio Partners for their CX
Healthcare Call Center Services by Sector: Health Plans, Providers & MedTech
Our Outsourcing Advisory Services are Complementary
Healthcare BPO Services
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Conversational AI for healthcare
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Self Service Portals
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Agentic AI
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AI Agent Assist
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AI Quality Control Platform
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AI Knowledgebase
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CCaaS License Extensions
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CRM License Extensions
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Multilingual AI translation
Digital Engagement
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Enrollment | Orientation | HRA
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Member Outreach
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Provider Network Assistance
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Education & Utilization Mgmt.
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EOB | COB | Eligibility | Prior Auth
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Claims Inquires & Processing
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Telemedicine Support
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Wellness Program & Rewards
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Processing Payments & Billing
Member Engagement
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Appt Setting & Registration
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Insurance Verification
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Concierge Patient Navigation
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Preventive Care & Wellness
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Utilization Management
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Patient Outreach & Referrals
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Pharmacy Benefit Managment
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Billing, Coding, Collections
Patient Engagement
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Customer Support
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Sales & Lead Gen
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Product Support
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Technical Support
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Payments & Processing
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Mobil and App Support
Medical Devices, MedTech Apps, Physicians Groups Home Health Services, Addiction Centers
Consumer Engagement
Security & Compliance Standards
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Our partners operate secure networks and adhere to leading industry standards and regulatory frameworks, including:
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HITRUST, ISO 9001, ISO 27001, PCI DSS, TCPA, HIPAA, SOC 2, FERPA, GDPR, and UK DPA.
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Compliance training covers privacy rights, data protection policies, and regulatory enforcement — ensuring every interaction meets the highest standards for security and accountability.
What We Do
Healthcare Outsourcing
Outsourcing in the USA
Client Testimonials for Our Partners
Head of Patient Support
I cannot stress enough how much we appreciate the communication ... A true testament to the partnership.
Senior Support Manager
I bring items to you guys before we make a plan because I know you will help us do this the best way possible
Patient Account Manager
Your agent’s quick action and empathy in helping our patient reflect the strength of your training and hiring.
Solutions & Innovations for Health Plans & Providers
Our Services Are Complimentary - Let's Chat
