Healthcare Call Center Outsourcing Services

Connect with pre‑vetted HIPAA‑compliant BPO partners specializing in healthcare outsourcing, call center services, and patient support across channels

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Why Healthcare Organizations Choose Our CX BPO Network

Call Center Concierge has one of the largest healthcare-focused BPO portfolios in the United States.

We match your organization with vetted, HIPAA-compliant outsourcing BPOs.

Our portfolio of 24 vetted BPO partners supports over 300 clients across payers, providers, MedTech, and pharmacy with member, patient and consumer 24/7 call center services.

HIPAA -Compliant BPO Solutions for Healthcare

✅ 100,000+ agents ( U.S., LATAM, & Asia)
✅ HITRUST, HIPAA, SOC 2, & PCI-certified
✅ 24/7 omnichannel support
✅ AI-powered digital solutions

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300+ Healthcare Clients Trust Our Portfolio Partners for their CX

Healthcare Call Center Services by Sector: Health Plans, Providers & MedTech

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Health Plan Call Centers

Medicaid, Medicare Advantage, Commercial Plans, TPAs

Services: Member services, Claims support, back office support

Omnichannel: Voice, chat, email, back-office claims follow-up

Provider Call Centers

Hospitals, physician groups, telehealth, clinics, dental and dermatology practices.

Services: Appointment scheduling, patient registration, insurance verification, RCM

Related services: Omnichannel

MedTech Call Centers

EMRs, patient engagement platforms, analytics tools

Services: Sales, End-user onboarding, tier 1-2 support, product walkthroughs

Related services: Live chat, in-app support, platform migration

Medical Device Call Centers

DME providers, diagnostics labs, remote monitoring

Use cases: Order management, product education, technical support, troubleshooting

Related services: Support lines, warranty and service plans

Pharmacy Call Centers

Specialty pharmacy, retail, mail order, PBMs

Use cases: Medication adherence, prior auth, refill reminders

Related services: call center support, clinical trial support.

Our Outsourcing Advisory Services are Complementary

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Healthcare BPO Services

Conversational AI for healthcare
Self Service Portals
Agentic AI
AI Agent Assist
AI Quality Control Platform
AI Knowledgebase
CCaaS License Extensions
CRM License Extensions
Multilingual AI translation

Digital Engagement

Enrollment | Orientation | HRA
Member Outreach
Provider Network Assistance
Education & Utilization Mgmt.
EOB | COB | Eligibility | Prior Auth
Claims Inquires & Processing
Telemedicine Support
Wellness Program & Rewards
Processing Payments & Billing

Member Engagement

Appt Setting & Registration
Insurance Verification
Concierge Patient Navigation
Preventive Care & Wellness
Utilization Management
Patient Outreach & Referrals
Pharmacy Benefit Managment
Billing, Coding, Collections

Patient Engagement

Customer Support
Sales & Lead Gen
Product Support
Technical Support
Payments & Processing
Mobil and App Support

Medical Devices, MedTech Apps, Physicians Groups Home Health Services, Addiction Centers

Consumer Engagement

Security & Compliance Standards

Our partners operate secure networks and adhere to leading industry standards and regulatory frameworks, including:
HITRUST, ISO 9001, ISO 27001, PCI DSS, TCPA, HIPAA, SOC 2, FERPA, GDPR, and UK DPA.

Compliance training covers privacy rights, data protection policies, and regulatory enforcement — ensuring every interaction meets the highest standards for security and accountability.