We Have a 360 Degree View of Healthcare
Our mission is to deliver a concierge-level healthcare experience—one that improves health outcomes, builds lasting brand loyalty, and fuels your organization’s growth.
We represent a global portfolio of BPO providers that support more health plans, healthcare providers, and MedTech companies than any single BPO worldwide.
From call centers, claims processing, to back-office operations and AI-powered digital solutions, we deliver unsurpassed value to clients.
Serving 250 Payors, Providers, and Health Companies
We understand the challenges your consumers face, which is why we built a portfolio of expert BPO partners.
Member Engagement
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Enrollment | Orientation | HRA
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Member Outreach
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Provider Network Assistance
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Education & Utilization Mgmt.
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EOB | COB | Eligibility | Prior Auth
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Claims Inquires & Processing
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Telemedicine Support
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Wellness Program & Rewards
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Processing Payments & Billing
Enhancing HEDIS ®, CMS Star Ratings, HOS, and CAHPS ® metrics.
What We Do
At Call Center Concierge, we have portfolio of specialized healthcare BPO service providers who deliver the very best personalized care to health plans, providers and health companies every day.
With 15 BPO companies and 60,000 agents across 19 countries - we can present you with the ideal partners that best fit your requirements by sector, by region, and by price.
Medical Practices
Patient Engagement
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Appt Setting & Registration
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Insurance Verification
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Concierge Patient Navigation
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Preventive Care & Wellness
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Utilization Management
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Patient Outreach & Referrals
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Pharmacy Benefit Managment
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Billing, Coding, Collections
Trusted by Iconic Brands
Our partners operate secure networks and follow industry standards and regulatory rules such as HITRUST, ISO 9001, ISO 27001, PCI DSS, TCPA, HIPAA, SOC 2, FERPA, GDPR, UK DPA.
Background checks are completed for agents. Compliance, privacy rights and data protection policies are taught and enforced.
Consumer Engagement
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Customer Support
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Sales & Lead Gen
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Product Support
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Technical Support
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Payments & Processing
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Mobil and App Support
Medical Devices, MedTech Apps, Physicians Groups Home Health Services, Addiction Centers
Client Testimonials for Our Partners
Head of Patient Support
I cannot stress enough how much we appreciate the communication ... A true testament to the partnership.
Senior Support Manager
I bring items to you guys before we make a plan because I know you will help us do this the best way possible
Patient Account Manager
The quick thinking action of your call center agent in getting emergency help for our patient and the empathy displayed was a credit to your training and the people you hire.
Solutions & Innovations for Health Plans & Providers
Meet with Our CX Experts
Complete this form, and we’ll connect with you to discuss your needs and how our global CX portfolio services can help you achieve your goals.
