Reduce or Eliminate the Cost of Your CCaaS or CRM Platforms
Outsource with one of our vetted BPO call centers and get your license fees for CCaaS\CRM platforms — such as NICE CXone Essentials or Microsoft Dynamics 365 Customer Service Enterprise — reimbursed through our Concierge Client Benefit.
Our current $110 per agent/per month reimbursement applies to new outsourcing contracts signed between September 1, 2025, and March 1, 2026, for outsourcing within the USA.
Exclusive Tech Reimbursement for Organizations That Outsource Through Our Agency
Organizations that outsource, customer support, sales, technical, or patient call center services to one our BPOs can receive up to $1,320 per FTE agent per year ($110 per month) for 24 months in software license reimbursements — covering eligible platforms such as CCaaS and CRM systems.
Who We Are
Call Center Concierge is a global outsourcing agency representing a curated portfolio of 16 high-performing call center companies. Our model gives clients access to the most qualified BPO partners — along with pricing advantages and client benefits no single BPO can offer.
We do not charge organizations exploring outsourcing options for our consulting services.
Why Switch to Our BPO Portfolio
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Pricing: Our portfolio can match/beat your current BPO rates.
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High reimbursements: recoup hundreds of thousands of dollars.
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Extensive portfolio: 16 call center companies with 500 clients.
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Industry experience: Our partners are leaders in every vertical.
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Quality: Our award-winning Partners will improve your KPIs.
Frequently Asked Questions
Whose contact center licenses qualify?
Licenses your organization purchased for contact-center platforms (e.g., NICE CXone, Microsoft Dynamics 365 Contact Center, Salesforce). Contact us to confirm specific software.
What outsourcing locations qualify for the benefit?
Currently, this benefit applies to outsourcing performed within the United States.
How does the Concierge Client Benefit work?
Each quarter, after you’ve paid your BPO invoices in full, submit your paid software license receipts. If you maintained at least 25 outsourced FTEs with a Portfolio Partner for the full quarter, you’ll be reimbursed up to $110 per outsourced agent license per month for that quarter.
Who reimburses and how long does reimbursement last?
Call Center Concierge manages all reimbursements, which are available at $110 per agent per month for up to 24 months — as long as eligibility criteria and program terms are maintained.
Examples of Before and After Reimbursement
Reimbursement $110/month per agent (Retail Price less $110 = Final Cost)
Company | Platform | Package | Retail Price | Final Cost |
|---|---|---|---|---|
Microsoft 365 | CRM | CS Enterprise | 105 | $0 |
Salesforce | CRM | (SC) Enterprise | 175 | $65 |
Microsoft 365 | CCaaS | Contact Center | 110 | $0 |
NiCE | CCaaS | CXone Essentials | 110 | $0 |
Five9 | CCaaS | Essentials | 119 | $9 |
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Concierge Client Benefit Eligibility
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Outsource minimum of 25 FTE
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Outsource within United States
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Outsource before 3/1/2026.
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Outsource contract 24 months
Opportunities for Software Companies
Software companies interested in having your platform considered for our reimbursement program, please contact us. Successful outcomes will help sell your solution and create significant value for your client.