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Legal Call Centers For Law Firms

Helping Law Firms Win Cases

Costs: We understand that law firms have enormous upfront costs and may have to wait months, even years to get paid for cases.  

 

Help How: Our extensive BPO portfolio helps law firms for MVA, Mass Torts and SSDI. Our providers streamline operations, reduce overhead, and improve client experiences by offering trained legal support teams and innovative technology with up to 70% savings.

Customized: Whether you're a boutique firm or a growing legal network, we provide onshore, nearshore, and offshore staffing solutions tailored to your specific needs.

Scale: Our portfolio has 16 BPO companies, 60,0000 staff and operate from 19 countries.

Branded To Your Law Firm 

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BPO Law Support Services

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Intake Specialists
  • Qualify Leads using live agents & AI

  • Schedule Consults

  • Enter Client Data

Case Managers
  • Coordinate case updates

  • Gather case documents

  • Track key deadlines

Back Office
  • Retrieving Records

  • Billing services

  • Para Legal

  • Drafting

  • Contract reviews

Virtual Assistants
  • Manage emails

  • Calendars

  • Pre documents

Our partners are experienced working with US law firms and meeting deadlines.

Marketing - Outbound Campaigns
  • Large Outbound campaigns for Mass Torts, MVA and SSDI

  • Inbound lead qualification using AI and Live Agents

Our BPO providers maintain top-tier security, protecting sensitive data and ensuring compliance with industry regulations.

  • Facility Access Control Sites are secured with biometric or swipe card entry systems and security cameras.

  • Terminal Security: Terminals are safeguarded by advanced security controls, including VPNs, VDIs, firewalls, cyber threat detection software.  

  • Compliance Standards: Our partners adhere to to regional and global compliance standards for; PCI, SOC II, ISO, HITRUST, HIPAA, FERPA, DOD, and GDPR. 

  • Employee Screening: Background checks are conducted per client requirements. 

Soc II Call Centers
ISO Certified Call Centers
PCI Certified Call Centers
HIPAA Compliant Call Centers
GDPR Compliant Call Centers
FERPA Compliant Call Centers
HiTrust Certified Call Centers

Contact Us

Book a Meeting | Email Us | Phone Us | Fill out the Form

Meet with Our CX Experts

Customized and Branded Service Plans to Suit Your Budget.

Complete this form, and we’ll connect with you to discuss your needs and how our global CX portfolio services can help you achieve your goals. 

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Book a Free Consultation

By submitting this form, you agree to be contacted about the services and products our portfolio offers.

Call Center Concierge

Grow your business with our global CX portfolio, offering the manpower and digital solutions you need to compete and thrive.

Memberships

American Health Insurance Plans (AHIP)

Educause 

Health Information Managment Systems Society (HIMSS)

Contact information

USA:     561-559-9065

Ireland: 353-89-652-3827

Einfo@callcenterconcierge.com  

Call Center Concierge LLC

777 Brickell Ave, #500-93991

Miami, FL 33131 

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