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F&B, CPG Experience
We provide specialized call center solutions for the Food & Beverage industry, supporting leading consumer packaged goods (CPG) companies, bakeries, quick-service restaurants (QSRs), beverage manufacturers, grocers, health food brands, bottlers, and more.
Our portfolio of call center providers have earned the trust and respect of some of the most renowned food brands, consistently delivering exceptional service that enhances customer satisfaction and drives business growth.
Clients come to our outsourcing agency for tailored call center solutions—the right service, in the right location, at the right price.
Clients Who Trust Our BPO Partners
Some Food & Beverage Call Centers
Call Centers for Consumer Packaged Goods (CPGs)
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Consumer Support – Complaints, nutrition/allergen info, recall hotlines.
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B2B Sales & Distributor Support – Bulk orders, grocery/foodservice, order tracking.
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Supplier & Vendor Support – Ingredient sourcing, packaging, vendor escalations.
Call Centers for Quick Service Restaurants
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E-commerce & Delivery Support → B2C, online or catering orders via voice, email, online or apps. Sales and upsells.
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Consumer support → menu questions, loyalty programs complaints, food safety issues, store or staff complaints, escalations crisis issues.
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Franchisee Support Desks → for franchise owners/operators (IT, HR, supply chain).
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Logistics & Supply Support → ensuring franchisees get food, packaging, and promotional materials on time.
Call Centers for Food Delivery Services
3rd Party Platforms and Meal Kits
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Consumer Support Centers → sales, order status, refunds, missing items, complaints.
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Driver/Rider Support Centers → onboarding, background checks, navigation, dispatch, dispute resolution.
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Restaurant Partner Support → order flow, POS integrations, commission disputes.
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E-commerce & App Support → technical help with apps/websites, digital wallets, loyalty rewards.
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Logistics & Dispatch → escalations for high-value or time-sensitive deliveries.
Call Centers for Non-Alcoholic Beverages
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Consumer Support Lines → product complaints, taste/quality issues, nutrition questions.
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Food Safety & Recall Hotlines → especially critical for contamination or foreign-object issues.
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Retailer/Distributor Support → grocery stores, convenience stores, vending machine suppliers.
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B2B Sales Order Centers → schools, airlines, office contracts, bulk beverage buyers.
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Equipment Support Desks → vending machines, fountain drink systems, coolers (maintenance requests).
Call Centers for Bakeries
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Consumer Support – Ingredients, allergens, complaints, recalls.
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Retailer & Distributor Support – Wholesale orders, grocery/restaurant, complaints, escalations.
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E-commerce & Delivery Support – Online orders, subscriptions, tracking.
Call Centers for Wineries & Distillers
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Consumer Support Centers → sales, product questions and complaints, order inquiries and refunds. Loyalty programs
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Membership & Subscriptions → wine clubs, barrel shares, spirits-of-the-month services.
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Compliance & Age Verification → alcohol shipments require regulated ID verification.
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Distributor & Retailer Support → wholesale accounts with restaurants, hotels, liquor stores.
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Event & Tourism Support → tasting room reservations, wine tours, event bookings.
Call Centers for Healthy Foods
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Consumer Education Lines → nutritional info, usage guidance, allergy clarifications.
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E-commerce & Subscription Support → recurring orders, cancellations, upsell opportunities (protein bars, powders).
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Food Safety & Recall Hotlines → supplements face regulatory scrutiny (FDA/FTC).
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B2B Retail & Gym Partner Support → orders for gyms, health food stores, natural grocers
Call Centers for Dairy Brands
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Consumer Support & Education – Questions, complaints, nutrition, allergens.
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Retailer & Distributor Desks – Resolve grocery and wholesaler escalations.
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Food Safety & Recall Hotlines – 24/7 compliance for contamination events.
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E-commerce & Subscription Support – Orders, cancellations, renewals, upsells.
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Wholesale / Foodservice Support – Bulk orders for restaurants, hotels.
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Farmer / Co-op Member Lines – Payments, compliance, sustainability programs.
CPG Consumer Packaged Goods (CPG) Services
Ecommerce, & Product Education
Agents engage consumers by answering questions about products, ingredients, and nutrition, building awareness and buyer confidence while providing pre- and post-sales support.
Recall Response & Safety Handling
When product concerns arise, agents respond fast—logging complaints, communicating clearly, and managing call volume surges with pre-set escalation protocols.
Order Managment, Supplier Coordination & Fulfillment Tracking
We provide supply chain support by tracking shipments, identifying bottlenecks, and coordinating with suppliers to ensure smooth product flow.
Promotions & Offer Support
Agents help customers understand coupons, limited-time offers, and loyalty programs—driving purchase intent and long-term brand loyalty.
Customer Feedback & Complaint Resolution
Agents resolve consumer concerns with empathy and follow-through, turning potential issues into moments of trust and brand reinforcement.
Social Media Monitoring & Response
We monitor social platforms for tags, comments, and DMs—responding quickly, protecting brand voice, and escalating issues to the right internal teams.
F&B Contact Center Profiles
Contact Center Profiles
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Each has 20 + years of experience
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400-20,000 agents
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Experienced management teams
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Customized Solutions for F&B clients
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PCI/SOC 1-2/ISO 27001/GDPR
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Competitive global rates
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Operations: 19 countries
Contact Center Services
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Secure cloud-based servers
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24/7/365 operations available
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Voice, Email, Chat, SMS, Social, OTT
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Dedicated or shared agents
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Optional knowledge base
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Multilingual agents
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AI digital tools | Agentic AI agents
Meet with Our CX Experts
Customized and Branded Service Plans to Suit Your Budget.
Complete this form, and we’ll connect with you to discuss your needs and how our global CX portfolio services can help you achieve your goals.
