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F&B, CPG Experience
We offer affordable and reliable contact center services through our trusted portfolio partners, specifically customized for the Food & Beverage industry.
Our partners have earned the trust and respect of some of the most renowned national and international food brands, consistently delivering exceptional service that enhances customer satisfaction and drives business growth.
Their industry knowledge and best practices will ensure that your brand stays in tune with the needs of your customers.
Security and Privacy
Our portfolio contacts centers follow strict regulatory compliant procedures such as SOC II and PCI certification.
Our contact center partners prioritize securing your business and customer data with robust cybersecurity protocols.
They conduct regular audits, adhere to industry standards, and continuously monitor for threats.
Agents undergo background checks and are screened for the necessary soft skills (empathy and patience) that are the bedrock of being a great CX specialist.
CPG Consumer Packaged Goods (CPG) Services
Contact Center Profiles
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Each has 20 + years of experience
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400-20,000 agents
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Entrepreneurial & privately owned
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Serving public and private companies
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PCI/SOC 1-2/HIPAA certifications
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Affordable rates
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Experienced management teams
Contact Center Services
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Secure cloud-based servers
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24/7/365 operations available
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Voice, Email, SMS, Chat, IVR, Social
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Dedicated agents
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Custom knowledge base optional
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English, Spanish, French languages
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Choice of agent location
CPG Consumer Packaged Goods (CPG) Services
Brand Engagement & Product Education
Agents engage consumers by answering questions about products, ingredients, and nutrition—building awareness and buyer confidence.
Recall Response & Safety Handling
When product concerns arise, agents respond fast—logging complaints, communicating clearly, and managing call volume surges with pre-set escalation protocols.
Supplier Coordination & Fulfillment Tracking
We provide supply chain support by tracking shipments, identifying bottlenecks, and coordinating with suppliers to ensure smooth product flow.
Promotions & Offer Support
Agents help customers understand coupons, limited-time offers, and loyalty programs—driving purchase intent and long-term brand loyalty.
Customer Feedback & Complaint Resolution
Agents resolve consumer concerns with empathy and follow-through, turning potential issues into moments of trust and brand reinforcement.
Social Media Monitoring & Response
We monitor social platforms for tags, comments, and DMs—responding quickly, protecting brand voice, and escalating issues to the right internal teams.
Meet with Our CX Experts
Customized and Branded Service Plans to Suit Your Budget.
Complete this form, and we’ll connect with you to discuss your needs and how our global CX portfolio services can help you achieve your goals.
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