Why Energy & Utility Companies Choose Our BPO Outsourcing Network
Energy and utilities procurement teams use Call Center Concierge to source vetted BPO partners for customer care, billing support, start stop move requests, outage surge coverage, and more.
Utility providers face intense pressure to deliver reliable customer service during outages, billing cycles, and peak demand events. Our portfolio connects energy and utility companies with vetted BPO partners that specialize in high volume, regulated customer support environments.
Our network supports electric, gas, water, and power providers with scalable call center services that improve first contact resolution, reduce complaints, and protect brand trust
Concierge CX
Our Partners Focus On
Excellence
Interactive training and coaching programs develop knowledgeable, empathetic utility agents who resolve issues on the first call. Agents are better prepared, and customers feel taken care of properly.
Empowerment
Give customers AI driven self-service options to resolve issues anytime while agent assist and copilot tools boost agent productivity and cut handle time. this will reduce call volume and lower cost
Execution
Our partners use AI to review 100% of calls for QA and calibrate processes in real time. This approach helps exceed SLAs, meet regulatory requirements, and improve customer loyalty, with consistent execution across every interaction.
24/7 Call Centers
Energy & Utility Outsourcing Services
Our marketing network generates targeted energy and solar leads in the markets you want.
Our partners qualify prospects, deliver conversion ready opportunities, and support appointment setting and onboarding so you can win market share from competitors with a smooth customer experience.
Customer Acquistion
Our portfolio supports utility providers, ESCOs, and solar companies with multilingual contact center solutions.
Handle inbound and outbound communications across voice, chat, text, and email. Experienced in utility best practices protects compliance and maintains high service levels and CSAT.
Customer Service
Our network supports utility companies across North America, Australia, South Africa, and Europe including the UK.
Helping you enroll customers in e billing and other savings offers, while protecting CSAT and increasing engagement and retention.
First impressions matter.
Utility Onboarding
Accurate billing support builds customer trust and reduces escalations. Portfolio partners handle billing inquiries, payment assistance, and proactive outreach on past due accounts.
Agents resolve issues quickly, explain charges clearly, and support collections programs that improve recovery rates while maintaining positive customer relationships.
Billings, Payments & Collections Support
Utilities must respond instantly during outages and emergency disruptions.
Our partners provide around the clock coverage with the ability to flex staffing quickly as call volumes spike.
Support includes inbound calls, real time chat, and proactive outreach across voice, SMS, email, and social channels to keep customers informed and reduce inbound pressure while restoration teams focus on recovery.
24/7 Outage & Emergency Support
Utilities increasingly support digital platforms, smart devices, and mobile applications.
Our partners deliver technical support for device troubleshooting, app issues, online account access, and service configuration.
Support is delivered across phone, chat, and email with 24/7 availability and scalable coverage during peak usage periods.
Technical Support for Devices, Apps and Portals
Our network supports inbound and outbound sales for additional utility products and services. Agents educate customers and manage enrollments using a consultative approach.
Common programs include home warranty plans, water and electrical line protection, appliance protection, energy efficiency upgrades, smart thermostats, EV charging solutions, and green energy programs.
Sales Support for Utility Progams and Services
Portfolio partners monitor social channels and back office queues to identify issues early and respond quickly. Complex cases route to the right teams before escalation impacts public sentiment.
Sentiment and trend insights guide proactive outreach during high impact events and turn social feedback into actions that strengthen the customer experience and protect your brand.
Social Media & Back Office Support
How We Help with your Utility Vendor Teams
Portfolio Advantage We Offer
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3 proposals from vetted utility BPOs
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Adherence to Industry best practices
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USA, nearshore, offshore options
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Flex & Scale (60,000 agents)
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Up to 25% U.S. and 70% offshore
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Pricing Options Per | Min | Hour | Call
We Work For You
