Why Home Services Companies Choose Our Outsourcing Portfolio
Our customer management portfolio is purpose-built for the home services industry, with top-performing outsourcing partners across home warranty, solar, HVAC, home improvement, security monitoring, and more.
Because no single BPO can be the best at everything, we’ve assembled a portfolio that is: 16 specialized providers, each a leader in their category, delivering exceptional results across every service vertical.
Repair Call Centers
What We Do
We match home warranty, HVAC companies, home remodelers, pest control providers, home & business security specialists, plumbers, and other residential service businesses with top-performing BPO call centers from our vetted portfolio.
Plumbing Call Centers
Home Warrranty Call Centers
Our call center portfolio partners are top-performing BPOs in sales, customer support, and lead generation for leading U.S. home warranty companies. They consistently outperform competitors in champion–challenger models, delivering measurable results and high-quality service across every stage of the customer journey.
Current client programs include:
Lead qualification, inbound sales, customer support, claims, retention and win-back campaigns, dispatch coordination, and appliance replacement services.
If you're looking for the BPO leader in home warranty support, contact us for case studies, program details, and custom quote proposals.
Home Warranty Call Centers
Renewable Energy Call Centers
Solar Call Centers
Our call center portfolio partners support residential solar providers across 20+ lines of business — from sales and scheduling to technical support and customer care.
Current programs include:
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Inbound and outbound sales
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Lead qualification and appointment setting
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Tier 1 and Tier 2 technical support
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Installation updates and dispatch coordination
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Warranty claims, billing, and customer retention
Our partners deliver fast, expert support at every stage of the customer journey — helping solar companies grow, scale, and serve better.
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HVAC Call Centers
Our call center portfolio providers have deep expertise in the utility-adjacent home services sector, with proven success supporting HVAC and home improvement businesses.
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Current programs include:
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A B2C HVAC, where they provide a full spectrum of services including customer service, dispatch, and sales support
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A B2B HVAC, supported with customer service, Tier 1 and Tier 2 technical support, and dispatch coordination
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A B2C home improvement, where the team manages all inbound sales leads to help drive new customer acquisition
Through this work, our partners have developed strong capabilities in handling high call volumes, resolving technical inquiries, qualifying leads, and coordinating field dispatch — all with the urgency and precision these service-based industries require.
HVAC Call Centers
Video Monitoring Call Centers
Security Video Monitoring Call Centers
Our call center portfolio partners have deep experience supporting video security monitoring companies, with proven success across live surveillance, incident response, and customer service operations.
Current programs include:
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Live video monitoring and emergency response, where agents review live camera feeds, assess potential threats, and take action based on client protocols
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Video recovery and incident reporting, including footage retrieval, event tagging, and report generation for insurance or legal use
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Virtual concierge services, acting as remote gatekeepers for residential or commercial properties
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Inbound customer care, handling access requests, account questions, service coordination, and ticket creation
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First-level technical support, assisting with camera or sensor issues and escalating when needed
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Camera compliance checks, generating system health reports and verifying camera functionality
Through these programs, our partners have developed advanced capabilities in high-volume monitoring environments, emergency protocols, remote access control, and multi-channel customer support — all delivered through state-of-the-art facilities with bilingual, nearshore teams.
Best Call Centers for Home Services
Call Centers for Plumbing & Electrical
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Job triage and technician scheduling
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Multi-location franchise support
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Invoicing and estimate approvals
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Pre-service confirmations and reminders
Call Centers for Moving & Storage
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Quote generation and tracking
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Service changes, cancellations, and upsells
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Route and logistics updates
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Damage claims intake and documentation
Call Centers Home Improvement Market Place
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Lead screening and matching
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Provider onboarding and compliance checks
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Inbound support for homeowners and pros
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Quote follow-up and project updates
Call Centers for Pest Control
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Seasonal outbound campaigns for plan renewals
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Emergency support dispatch
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Upsell to bundled services (e.g., termite + rodent)
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Contract management
Contact Us
Meet with Our CX Experts
Customized and Branded Service Plans to Suit Your Budget.
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