Boost Your Outbound Calls with Branded Calling
Customers See Your
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Verified Number
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Company Name
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Logo
Did you know that over 90% of outbound calls go unanswered? Increase your answer rate up to 85% instead of 10%.
Meet with Our CX Experts
What You Need to Know About Branded Calls
What Customers See Determines If They Answer the Call
By displaying your verified business name and logo on every call, you instantly build trust and increase pick-up rates between 25% to 80% depending on your industry.
Not All Branded Calling Services Are Equal
Most providers offering branded calling are resellers with limited authorization from major telecom carriers to use their networks. Resellers charge markup fees for this limited coverage.
Is Branded Calling affordable?
Absolutely. We and our BPOs work directly with the official authorized vendors for the major telecom carriers on your behalf. We are not resellers and do not markup prices.
How can Call Center Concierge Help with Branded Calling ?
Direct Access
Call Concierge is an outsourcing advisory firm with a portfolio of 18 partner companies including call centers, tech firms, accounting firms, and the official branded calling partners for the telecom industry.
For Clients Who Outsource with Our Call Centers
Those clients that outsource with a call center in our vetted BPO portfolio, can have their branded calling managed by our BPOs in cooperation with the official telecom vendors. It's frictionless.
For Non-Outsourcing Clients Seeking Branded Calling
Clients who currently do not outsource with our portfolio but are interested in branded calling, please book an appointment with our CX experts.
*Call Center Concierge does not charge clients for its advisory services
Five Reasons to Brand Your Calls
Why Branded Calling is Essential for Outbound Calls
1️⃣ Increase Answer Rates
Consumers ignore unknown numbers. Branded calls help people recognize who’s calling, which significantly boosts answer rates.
2️⃣ Increase Revenue
When customers don’t answer, payments, renewals, and service resolutions are delayed. Enterprises have experienced 28% to 32% increase in incremental income with branded calling.
3️⃣ Reduce Operational Costs
Fewer repeat call attempts lower dialing costs, agent time, and overall contact center expenses. Playing phone tag is expensive.
4️⃣ Protect & Promote Your Brand
Branded calling builds trust and reduces the likelihood that customers mistake your call for spam or fraud. Your number will have a green verified tag.
5️⃣ Better Customer Experience
Providing context (who’s calling and why) creates a smoother, more transparent, omnichannel experience aligned with modern consumer expectations.
How Does Branded Calling Work?
How Does Branded Calling Work?
Concierge Branded Calling
Business Numbers Verified
Call Center Concierge and our BPOs get your business numbers verified and enrolled in the branded calling program with the official telecom vendors. This is like a TSA program, only for trusted callers.
Branded Calling Pricing
Pricing will be transparent - higher volume, lower rates. Our official telecom vendor has experts in all verticals and can offer guidance on the best services for your industry.
Managed Accounts.
Our BPOs work directly with the official telecom vendor on your behalf to make everything goes smoothly.
*Call Center Concierge does not charge clients for its advisory services
Meet with Our CX Experts
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