​Who are your BPO partners?

We work with four highly regarded South African contact center companies:

• One is U.S.-owned

• One is European-owned

• Two are leading South African-owned firms with strong reputations

​

What industries do they serve?

Healthcare is a key specialty—two partners support some of the largest U.S. healthcare organizations with patient and member services. Other industries include financial services, retail & eCommerce, telecom, travel & hospitality, and sales and lead generation etc.

​

Will the agents speak good English and have the right skills?

Yes. Many agents are native English speakers with neutral accents and have prior call center experience—often up to three years. Whenever possible, agents are matched to clients by industry experience. Sample call recordings are available on request.

​

What about infrastructure, security, and technology?

Our partners work with clients in regulated industries and follow strict protocols, including HIPAA compliance and  have SOC 2 and PCI certifications. Agents work onsite in secure, modern facilities with:

• Biometric or keycard access

• VPN-protected systems

• Dual monitors (as needed)

• Backup power and redundant cloud servers for uninterrupted service

​​

Are agents well treated?

Yes—our partners offer above-market pay, career growth opportunities, and health benefits. Attrition is exceptionally low (around 2%). Client visits are welcome, and several partners offer virtual tours.

​

Why do agent rates vary in South Africa?

Agent pricing varies based on skills, experience, and task complexity, with potential volume discounts for larger teams. Call-center management is included in the agent rate—and it’s this seasoned leadership, well versed in U.S. and U.K. customer-service standards, that truly sets our partners apart. Quality depends on three factors: strong agents, effective management, and high standards.

​

Can clients pay in their local currency?

Yes. U.S clients: USD, European clients: Euro and UK clients: GBP​​​​