South Africa CX

Why Outsource to South Africa

For businesses seeking excellent English-speaking talent and looking to expand their global reach, South Africa presents an ideal opportunity.

South Africa offers the advantages of offshore cost savings at 70%, highly skilled English-speaking agents, and a robust digital infrastructure.

We have 4 call center companies in South Africa with 5,000 agents who serve clients in the USA, UK, Australia, and South Africa. Contact us for sample calls.

Service with a Smile

FAQS about South Africa

Who are these BPO companies, and what’s their experience?
Our four BPO partners in South Africa support well-known international brands and bring decades of call center experience. One is U.S.-based, while the other three are highly regarded South African firms.

How can I be sure the agents speak good English and have the right experience?
Agents are hired at the C1 English level, which exceeds the industry standard (B2), and all have prior call center experience. We're happy to share sample calls so you can hear the quality for yourself.

What about infrastructure, security, and technology?
Agents work onsite in modern, secure offices with biometric or card access, VPN-protected systems, and dual monitors when required. Facilities are equipped with backup power and redundant cloud servers for uninterrupted operations.

Are the agents well treated—and can I visit them?
Yes. Our partners value their employees. They offer above-market pay, opportunities for advancement, health benefits, and, in some cases, daily transportation. You're more than welcome to visit, meet the teams, and see the work environment firsthand.

Why do agent rates vary in South Africa?
Rates depend on the agent’s skill level, experience, and the complexity of the work. Outbound sales or technical support costs more than simpler tasks like appointment scheduling. Larger teams (e.g., 75–100 agents) benefit from volume pricing.

Do Clients need to pay for agents in US Dollars?

No, UK clients can pay in pounds, Irish clients in Euros.

How do I learn more?
Email us at info@callcenterconcierge.com with a brief overview of your company and the type of agents you're seeking. We’ll coordinate proposals, set up meetings with shortlisted partners, and—if helpful—accompany you on site visits to South Africa as part of our concierge service.