Health Plan Call Center Outsourcing Services

Connect with HIPAA-compliant and HITRUST-certified BPO partners supporting Medicare, Medicaid, ACA, and commercial health plans with member services, provider support, enrollment, claims assistance, and omnichannel customer care.

Meet Us in Las Vegas

Why Health Plans Choose Our BPO Portfolio

Call Center Concierge represents a vetted portfolio of 24 BPO providers that supports more than 160 health plans.

Health plans seeking experienced outsourcing partners for member engagement, AI-powered customer service, provider relations, enrollment operations, claims support, and care management programs turn to us for guidance and partner selection.

We simplify the outsourcing process by identifying the right providers, coordinating introductions, developing customized solutions, obtaining pricing proposals, and managing presentations.

As a single point of contact, we provide health plans with efficient access to a broad network of proven outsourcing partners.

Email Us

Call Center Concierge_banking_services.webp

300+ Healthcare Clients Trust Our Portfolio Partners for their CX

Health Plan BPO Services

Health Plan Member Services

Satisfaction and retention with:

Member onboarding
Benefits education
Eligibility verification
ID card requests
Premium billing inquiries
Open enrollment support
Medicare Advantage services
Medicaid member support

Provider Services

Improve provider experience with:

Provider help desk support
Claims status inquiries
Credentialing support
Network participation assistance
Prior authorization support
Provider portal assistance
Contracting support
Provider data management

Enrollment and Acquisition Support

Drive growth and improve member acquisition through:

Annual enrollment period support
Medicare enrollment assistance
Lead qualification
Licensed agent support
Outbound enrollment campaigns
Retention programs
Welcome and onboarding outreach

Claims and Administrative Support

Healthcare-focused BPO partners provide:

Claims status support
Claims intake
Appeals and grievances support
Documentation review
Payment inquiries
Coordination of benefits support
Data entry and back-office processing

Care Management and Population Health Support

Improve member engagement through:

Care gap outreach
Preventive care reminders
Wellness program support
Disease management outreach
Appointment reminders
Health risk assessment outreach

Healthcare Compliance and Security

Our portfolio includes BPO partners experienced in:

HIPAA compliance
HITRUST environments
CMS programs
Medicare Advantage support
Medicaid support
Secure omnichannel communications
Quality assurance programs

Our Outsourcing Advisory Services are Complementary

Book a Meeting

Email Us

Phone Us

Call Center Concierge BPO outsourcing Presentation.webp

Flexible Delivery Models

Health plans have different operational requirements, compliance obligations, and member service expectations. Our healthcare-focused BPO portfolio offers flexible support models designed to align with your goals.

In the Box

✅ U.S.-based, nearshore, and offshore delivery options

✅ Dedicated and shared agent programs

✅ 24/7 member and provider support

✅ Seasonal enrollment and surge staffing scalability

✅ Multilingual customer service capabilities

✅ HIPAA-compliant and HITRUST-certified operations

Why Call Center Concierge

Unlike traditional BPO providers, Call Center Concierge represents a portfolio of 24 vetted healthcare-focused outsourcing partners with 100,000 agents. We have scale, breadth and depth.

We help health plans identify the right partner based on: