Dermatology Group Saves $3 million a Year
Healthcare
Case Study
The Overview
A fast-growing U.S. dermatology and cosmetic group, actively acquiring other practices, recognized the need for a customized patient engagement platform to optimize resources and enhance brand awareness.
The Challenge
High internal costs and staffing shortages hindered the group’s efforts to expand patient engagement. To address growing demands and find a cost-effective solution, the client needed a HIPAA-compliant offshore vendor.
The client needed a healthcare outsourcing partner capable of delivering a customized, branded patient experience to enhance its reputation while flexing and scaling with business demands.
The Solution
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Our South African call center partner was chosen for its healthcare expertise and high-quality English.
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Agents trained in dermatology-specific medical terminology.
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Pilot program grew from 5 to 120 agents, handling appointment setting and patient engagement.
Savings
$3
Million
Reduction in Operational Costs
The Successful Outcome
Our BPO partner worked closely with the dermatology group’s executive team to meet all service levels and recommend improvements to business processes.
This collaboration saved the client $3 million annually in operational costs compared to in-house operations. Impressed with the results, the client is now expanding the partnership to include revenue management services.