The Perfect
Outsourcing Solution
For your Organization
Who We Are
Call Center Concierge, based in Miami, is a leading CX BPO portfolio providing call center services, and AI-driven digital solutions through a global network of top-tier BPO companies covering 14 countries.
We offer expert guidance to help clients select the ideal BPO partner from our portfolio.
15
BPOs
45,000
Agents
350+
Clients
Outsourcing Services
BPO All-Inclusive: Comprehensive omnichannel CX outsourcing solution combining call center agents (Tiers 1-3)
voice, live chat, email, chatbot, texting, social media with advanced generative AI digital solutions.
USA rates $32 - $48 | Nearshore $12-$22 | Offshore $11-$17
Why Choose Us for Outsourcing
Clients Who Trust Our BPO Partners
What We do For Clients
Our BPO Process
Every BPO will claim to be the best for your company—but with our expert knowledge of all the BPO providers in our portfolio, we make sure the selected partner is the perfect fit for you.
Best of all, our consultancy services are completely FREE for clients. Learn more ...
Our Partners Industry Expertise
Robust Security & Compliance
Our BPO providers maintain top-tier security, protecting sensitive data and ensuring compliance with industry regulations.
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Facility Access Control: Sites are secured with biometric or swipe card entry systems and security cameras.
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Terminal Security: Terminals are safeguarded by advanced security controls, including VPNs, VDIs, firewalls, cyber threat detection software.
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Compliance Standards: Our partners adhere to to regional and global compliance standards for; PCI, SOC II, ISO, HITRUST, HIPAA, FERPA, DOD, and GDPR.
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Employee Screening: Background checks are conducted per client requirements.
BPO Location Options
Clients' Testimonials
Head of CX, Finance
Your quality scores are better than our internal teams. We wish we would have partnered with you sooner.
Vice President, Automotive
The collaboration has been outstanding. I cannot express how thankful I am for your partnership. I am honored to have worked with your team.
Account Manger, Healthcare
The quick thinking action of your call center agent in getting emergency help for our patient and the empathy displayed was a credit to your training and the people you hire.
Meet with Our CX Experts
Customized and Branded Service Plans to Suit Your Budget.
Complete this form, and we’ll connect with you to discuss your needs and how our global CX portfolio services can help you achieve your goals.