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Call Center Agent

We Have The Perfect Contact Center For Your Business

CX Outsourcing Portfolio

Let's  Connect 

 Case Studies

Healthcare

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Retail Apparel

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Education

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Call Center Concierge is a global outsourcing agency representing over a dozen contact center companies.
Our BPO partners have 20,000 agents serving have 250 plus clients across 10 countries. We have tailored solutions that align with your industry needs and values.
 
Your RFP requirements: industry, agent profile, site location choice, and budget help us narrow which outsourcing partners will best fit your needs.Our portfolio partners deliver omnichannel support, covering voice, email, AI chatbot, live chat, SMS text, and social media. Best of all, our consultancy services are FREE for organizations exploring the benefits of outsourcing.
 
We do offer a limited a proof-of-concept trial program, complimentary contact center services, at certain offshore locations to demonstrate agent quality.Contact us for a discovery call so we can answer your outsourcing questions.

Product Support

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Consumer Goods

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Call Center Profiles

  • Each has 15 + years of experience
  • Entrepreneurial & privately owned 
  • Serving public and private companies
  • PCI/SOC 1-2/HIPAA certifications
  • Affordable rates
  • References available upon request
  • Experienced management teams

Call Center Services

  • Secure cloud-based servers
  • 24/7/365 operations available
  • Voice, Email, Text, Chat, IVR, Social
  • Dedicated or shared agents
  • Custom knowledge base optional
  • English, Spanish, French languages
  • Choice of agent location

The Portfolio Approach to Outsourcing

Industries Served

  • Retail Apparel
  • Healthcare
  • Solar
  • Health & Fitness
  • Packaged Goods
  • Product Support
  • Technical Support
  • Automotive
  • Financial Services
  • Travel & Hospitality
  • Home Services
  • Warranties 
  • Media
  • Education

Clients' Testimonials 

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Head of CX, Finance

Your quality scores are better than our internal teams. We wish we would have partnered with you sooner. 

Vice President, Automotive

The collaboration has been outstanding. I cannot express how thankful I am for  your partnership. I am honored to have worked with your team.

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The quick thinking action of your call center agent in getting emergency help  for our patient  and the empathy displayed was a credit to your training and the people you hire.

Account Manger, Healthcare

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