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We Have The Perfect BPO Services Solution For Your Organization
Who We Are
Call Center Concierge, based in Miami, is a leading BPO outsourcing agency providing customer engagement, staffing, and AI-driven digital solutions through a global portfolio of top-tier BPO companies.
We offer expert guidance to help clients select the ideal BPO partner from our portfolio of 13 concierge quality BPO providers. With 22,000 employees across 10 countries, our partners support 250 iconic brands through two flexible service models and transparent pricing.
BPO All-Inclusive: Comprehensive omnichannel CX outsourcing solution combining skilled agents (Tiers 1-3) with advanced generative AI digital solutions.
BPO Light: Tailored for SMBs needing small staffing teams for front- and back-end roles beyond customer support, like admin, accounting, healthcare support, HR, IT support etc.
Offshore agent rates start at $10, USA rates at $26
Clients Who Trust Our BPO Partners
What We do For Clients
Why Choose Us for Outsourcing
Industries Served
Robust Security & Compliance
Our BPO providers maintain top-tier security, protecting sensitive data and ensuring compliance with industry regulations.
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Facility Access Control: Sites are secured with biometric or swipe card entry systems and security cameras.
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Terminal Security: Terminals are safeguarded by advanced security controls, including VPNs, VDIs, firewalls, cyber threat detection software.
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Compliance Standards: Our partners adhere to to regional and global compliance standards for; PCI, SOC II, ISO, HIPAA, FERPA, DOD, and GDPR.
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Employee Screening: Background checks are conducted per client requirements.
